• The Health Check model
• The “Contract” model
• The “Time and Materials” model
• The On-site "break/fix" model

The Health Check model

PPR Solutions Heath Check Model checks on all servers, workstations, laptops, networks, printers/scanners and backup/recovery solutions. This pro-active maintenance will increase confidence that all computers and IT related infrastructure continues working to optimal performance.

Activities undertaken as part of a health check are;

• Check all software updates
• Ensure virus protection is current on all machines
• Defragment and ‘clean’ hard disks on all machines
• Ensure all security policies have been adhered to
• Check for errors on all systems, workstations, laptops
• Clean all LCD screens in office
• Check the operation of all Biometric devices
• Clean printers, check ink levels
• Ensure all backups are working • Perform a restore from a random backup to ensure all backup data can be read.
• Service any tape backup units and ensure all tapes are sound
• Remove dust from all servers
• Ensure password run books have not been accessed
• Full report including a summary of all support calls raised during the previous support period
• Recommendations for technology upgrades to make the site more supportable or to improve performance
• Check against ISO9001 IT compliance

This "Health Check" is a prerequisite for any engagement under the "Contract" or "Time and Materials" support model.

The “Contract” model

This model is designed around the concept of continuous IT improvement – along the lines of ISO9001. It features preventative online maintenance to minimise the possibility of IT related business critical issues occurring. As many of its components are defined with a fixed price – it is the best way to control an IT budget. A prerequisite to having PPR Solutions engages in the Contract Model is a full site health check.

The “Time and Materials” model

This model is more a response to a series of problems as they occur; hence the costs that may accrue are highly variable. A prerequisite to having PPR Solutions engages in the Time and Materials Model is a full site health check

The On-Site “Break/Fix” Support

PPR Solutions are able to provide “on-site” technical support - regardless of having an existing support agreement. PPR Solutions will dispatch a technical support engineer at a "best effort" basis on a hourly charge.

PPR Solutions Technical Help Desk Support

The four support services list below are services via PPR Solutions Technical Help Desk Support - effectively providing you your own “Virtual IT Helpdesk”. This helpdesk can be contacted 24 x 7 on 1800 753 003 (Australia Only)